Google Answers decides to close up shop
Google announced today that it is bidding farewell to one of its first side projects (and incidentally, one of the few Google projects to ever come out of beta), Google Answers. Google Answers will stop accepting new questions by the end of this week and will stop accepting answers to existing questions by the end of this year.
For those not in the know, Google Answers allows anyone on the web to submit any question, be it deep and intriguing or silly and curious, via Google's interface. The question would then be answered by one of over 500 "carefully screened" researchers within 24 hours. This was a good method for getting fairly definitive, expert answers on oddball topics that might not otherwise be easy to find via searching the internet with Google. For example, how many tyrannosaurs are in a gallon of gasoline? Non-researchers were allowed to comment on questions and answers as well, so that input from other web users was also included.
The interesting part about Google Answers was that there was a cost involved to the user, something that is relatively uncommon with Google services these days. Users with questions could post payment amounts of their choice, starting at $2.50 and up, depending on how difficult the question was and much they valued the answer from an expert. When the question was answered, the researcher (an independent contractor hired by Google) would receive 75 percent of the payment while Google would receive 25 percent—higher-paid questions were usually answered first for obvious reasons. Those whose questions got answered were also allowed to leave tips of up to $100 if they were particularly satisfied with the answer.
Why would such a seemingly useful service close up shop? There could be several reasons for Google to pull the plug on Google Answers, the simplest of which is that they want to move engineers to bigger and better projects. However, in the four years that Google Answers was open for business, it fell under some criticism that may have affected its popularity. Some said that Google was making money off of otherwise free services provided by librarians, and others were concerned about Google Answers enabling plagiarism by students. More controversially, however, some of the researchers involved were unsatisfied with the unruliness of Google's process.